Customer Success Manager

About AppMagic
AppMagic is a rapidly growing B2B SaaS platform powering the mobile app industry with unparalleled market intelligence. Over 250 companies worldwide - from high-growth startups to mobile gaming giants - rely on us to make smarter, data-driven decisions.
We provide unique insights into mobile app monetization strategies, including IAP revenue, ad revenue, retention, ad spend, and much more. Our proprietary data and tools help product and growth teams launch, scale, and win in highly competitive markets.
While we’re still a relatively small team, we punch far above our weight. We’ve experienced remarkable growth over the past few years - and we’re just getting started. We move fast, think unconventionally, and we’re proud to compete with the biggest names in the industry.About the Role
We’re looking for a high-performing Customer Success Manager to join our team and build deep relationships with some of the most exciting mobile companies in the world.
This role is perfect for someone who thrives on autonomy, owns revenue outcomes, and loves the challenge of managing strategic accounts. If you’re motivated by delivering results, closing upsell deals, and becoming an integral part of a high-growth team - keep reading.

• Own a Portfolio of Strategic Customers
• Build strong, consultative relationships with mobile-first companies and game developers.
• Drive Customer Outcomes
• Help clients extract maximum value from our platform and data. Identify goals, analyze usage, and proactively propose strategies to achieve them.
• Secure Retention and Expansion
• Collaborate closely with the sales and product teams to drive renewals, upsell opportunities, and long-term account growth.
• Lead Business Reviews
• Present insights, impact, and ROI to senior stakeholders during QBRs and strategic syncs.
• Surface Insights Internally
• Be the voice of the customer - share product feedback, feature requests, and industry trends with our internal teams.
• Hit Targets - and Be Rewarded
• Take full ownership of your performance metrics and compensation outcomes.

• 4+ years in Customer Success, Sales, or Account Management in the mobile industry, SaaS, or gaming
• Strong client-facing skills - you’re great at uncovering pain points, tailoring solutions, and handling objections
• A true problem-solver: you don’t just raise issues - you proactively offer solutions
• Autonomous and goal-oriented: you don’t need micromanagement, just a clear mission
• Experience with mobile monetization strategies, user acquisition, or ASO is a big plus
• Bonus: experience in closing expansion deals and negotiating renewals

Why Join AppMagic?
We offer a rare opportunity to join a high-impact team at a defining moment in our company’s growth. You’ll work with world-class clients, own meaningful relationships, and help shape the future of mobile analytics.
We believe in freedom with responsibility - if you deliver results, you’ll enjoy unmatched autonomy.
We reward people who take pride in what they do and treat the business like it’s their own.What’s In It for You?
Work from Anywhere

• Fully remote team across multiple time zones
• Flexible hours - we care about output, not clock-in time

Career Growth

• Work closely with founders and leadership
• Opportunities for rapid advancement based on performance
• Make real impact on product and strategy

Compensation & Perks

• Competitive base salary with generous performance-based bonuses
• Health & wellness budget (insurance, therapy, gym, etc.)
• Education stipend for courses, books, and conferences
• Tech & workspace reimbursement (laptop, home office gear)

Travel & Teaming

• Travel opportunities: conferences, client meetings, company retreats
• Strong team culture with collaborative, smart, and humble people

What to Expect
We don’t expect miracles from day one - we know there’s a learning curve. But we’re looking for someone confident in their skills, quick to onboard, and ready to make a real impact early on.
You’ll be supported by experienced teammates who are happy to help. But we also expect independence, accountability, and a business-first mindset.Sound Like You?
If this role sounds like it was written for you - send us your CV and a short note about why you’re excited to join AppMagic. We can’t wait to meet you!